Greater Rocky Mountain Inc. has developed a system that effectively deals with these issues:

• Deal with overdue accounts aimed at customer retention;


• Allows the expression of individuality;


• Effectively deal with customer complaints with an aim at
• customer retention;


• Take advantage of great ideas from the work force;


• Losing an employee you wished you could have kept;


• Losing a good employee for reasons that were unclear;


• Hiring based upon skills of the applicant;


• Placing employees in the proper area of productivity

The following is an outline of the basic training:

• Circuitry of Conflict;


• Legal system - Four avenues available for resolving conflict - why
• three are unsatisfactory;


• Personality type codification;


• Individual strenght classification;


• Body language fundamentals - the role it plays in conflict;


• The Pareto Principle - its relationship to conflict;


• In-depth conflict resolution skills training;


• Tools required to organize and implement the Conflict
• Prevention Center(CPC):



To diffuse potential difficulties with employees, customers, suppliers, vendors etc; there is a formula for resolving conflict and a formula for preventing conflict. Your business will learn both.

There is an applicable adage for this storyline:

"An ounce of prevention is worth a ton of cure."

The ultimate goal is to assist in hiring the right people, placing them in the correct position, retaining key personnel, enhancing customer service, improving customer relations, identifying and resolving potential conflict and proper resolution of conflict once discernable.

We believe that the implementation of these strategies is a pre-requisite to top notch, enviable customer service and harmony in the workplace.